D4W Reports Training Webinars

Miss the Dental4Web, and Dental4Windows Reports Training Webinars presented by the Centaur Training Team?  Catch up below!

Watch the Dental4Web Reports Training Webinar below:


Watch the Dental4Windows Reports Training Webinar below:

Useful Links:

Enjoy the D4W Reports Training Webinar?  Never miss an important update or a new webinar announcement again by joining our Official Dental4Windows + Dental4Web Facebook Group.  Click here to join!

Dental4Web: Robust with Trusted High Performance

Developing Dental4Web has been challenging as we strive to evolve our powerful Dental4Windows desktop system into a web-based solution that maintains the depth of functionality, reliability and help you’ve come to expect and trust.

Our goal has always been to create a comprehensive system that meets your extensive needs and our dedicated customers. However, delivering this while managing the variable internet speeds across the country proved to be a challenge.

Since we started rolling out in 2021, we acknowledge that some early customers of Dental4Web faced issues, and our team has been working tirelessly to resolve them. Under the direction of Dr Frank Papadopoulos (dentist and 2024 ADIA Industry Pioneer Award Winner), we’ve invested in a highly skilled team of developers and technicians dedicated to ensuring Dental4Web delivers the current and future needs of dental practices.

Our development team has been regularly updating Dental4Web every 6-8 weeks , introducing improvements and new functionality – just like the updates you receive on your smartphone. We deeply value your patience and understanding as we continue to enhance the software based on your invaluable feedback.

Thanks to the valuable insights, trust and feedback from you all, we are proud of the significant progress we’ve made with Dental4Web.

We are excited to bring Dental4Web to the broader market with confidence, knowing that we have a robust and feature-rich system that will support the success of your dental practice.

Want to see it for yourself?  Click here to book an obligation-free session with your Practice Growth Manager and discover how Dental4Web can change how your practice works today.

A chart is worth more than a thousand reports: Let’s Talk Dental4Web Practice Insights Webinar

We hope that you enjoy the recording of the A chart is worth more than a thousand reports: Let’s Talk Dental4Web Practice Insights webinar with Neil Wells and Sean Perera.


Helpful Links:

Need help with logging into eSupport?  Email customerservice@centaursoftware.com for assistance.

Enjoy the A chart is worth more than a thousand reports:  Let’s talk Dental4Web Practice Insights Webinar?  Never miss an important update or a new webinar announcement again by joining our Official Dental4Windows Facebook Group.  Click here to join!

December 2021 eSupport Articles Update

Skip the queue with eSupport and keep up to date with the latest additions to eSupport articles in December 2021.

New Articles

New Video

Need help logging in?  Email customerservice@centaursoftware.com for assistance.

Want access to eSupport but on No Support?  Click here to find about the benefits of upgrading to a Support & Upgrades contract and get access to eSupport today.

Want to know about new eSupport articles as they go live?  Click here to join our Dental4Windows Facebook group and never miss an update again!

Dental4Web – Q&A with Dr Frank Papadopoulos

Dental4Windows is taking its biggest software leap in 27 years with the
release of Dental4Web. Dr Frank Papadopoulos answers our questions on
the web-based software and what it means for its users.

Dentistry appears to be headed in the same direction as a lot of other industries and developing web-based products – in your opinion why do you think that has been happening?

Dentistry has historically taken a longer time to adopt software in business. Most of the dental profession in the 1990’s was like cottage industry, small independent businesses of 1 or 2 dentists with a few thousand patients. So, “computerising” dentistry was a slow process and relatively expensive. The initial software adoption phase took place in the mid to late 1990’s and at that point, the public Internet and the Web was at its infancy.

Software was installed locally on the desktop’s early generation of PCs, mostly on the Windows OS platform.

Fast forward to 2020, and dentistry as a profession and business has evolved, as has the internet, computer hardware, and software capabilities.

As computerisation in dentistry showed its business value, it became almost a standard tool to help run a dental business. However, this comes at a cost of time and money. With the advancements today, Web based software offer advantages.

a. No more software updating headaches – businesses spend a ridiculous amount of time on necessary updates. That’s expensive.
b. More power, less money – Users want more automation, power and capabilities, this means more computing power, this necessitates local computer hardware to be replaced every 3-4 yrs. That’s expensive. With Web based software, the user works in an Internet Browser, and the computing power comes from a remote server, which cuts down on local hardware requirements.
c. Internet Flexibility – No need to be chained at work to do work. Work from anywhere there is internet.
d. Data Backup taken care of – A shocking number of business don’t do daily data backups and if they do, do not regularly verify that these backups can be restored in an emergency. Web systems usually take care of data backup.
e. Operating System (OS) Independent – Web based systems can generally operate on Windows, Mac OS, or Linux and Android, PCs or Tablets even. Not all features will be available 100% on every OS, and digital imaging hardware can be an issue as most have drivers only for Windows OS.
f. Faster development cycles – Generally web based coding languages like HTML, Javascript etc are easier to code for.
g. Improved security – Over 50% of businesses with computers neglect to run updates to their local PC OS, and these updates contain many security patches.

What difference will current users of Dental4Windows Desktop and Mediasuite Desktop see with the release of Dental4Web and Mediasuite Web?

Starting up dental4web will be via an internet browser like Firefox or Chrome etc. Once you log in, then you will see a fresh look and feel that will pleasantly surprise you.

You will quickly work out, that the layout, screens, workflows and behaviours are almost identical to each other. There is almost no re-training necessary!

What’s involved is migrating to a web-based practice management platform? Is there much downtime or impact upon a practice? 

It’s a straightforward process that we have refined over the last 4 years. There is preparation, internet speed/reliability evaluation, basics training and planning phases, our team will work with the customer step by step.

Once everyone is clear and comfortable, a GO LIVE date is set, and typically overnight, existing data is copied securely from the local PCs, to the cloud, in the Web Application, ready for use next morning.

As a fallback, the local PC data is still there, and one can revert. Very safe overall.

Are web-based products a good fit for all dental practices? Are there any implications for those that don’t adopt this new technology?

Success depends on a key factor, the internet quality and speed.

In dentistry today we are doing more digital photos, 2D and 3D x-ray imaging, Intraoral Scanning and in the quest for being “paper free”, there are many paper documents that are getting scanned in. All these digital items have a certain size and getting them stored in the “cloud” swiftly, is dependent on the business internet quality. Internet quality is the main hurdle.

So, web-based may not be for every clinic in every location in Australia, and that’s why we go to lengths to evaluate the clinic suitability for web-based software. We want the clinic to have a good experience.

Another matter is a personal preference of the dental clinic owner regarding their data and where it is. Some people do not like to distance themselves from their data and want to be in complete control and responsibility.

As for those that don’t adopt this new technology, I don’t see any issues for some years to come. It’s not a MUST have today. We will continue to develop and support our proven and reliable D4W Desktop and Mediasuite desktop for those that want and need it.

Are web-based products having any impact upon the patient experience?

Web-based products are opening the world of direct interactions between clinic and patients. Take for instance eAppointments (patient DIY online booking system) and eForms (patient DIY online forms). With D4W, these services were created some years ago and are web-based communicating with the D4W system, wherever it is, via the internet. Such systems will become more feature rich and give the patient more options to do self-service and to communicate with the clinic, improving the patient experience.

Find out more about Dental4Web – Click Here