D4W Reports Training Webinars

Miss the Dental4Web, and Dental4Windows Reports Training Webinars presented by the Centaur Training Team?  Catch up below!

Watch the Dental4Web Reports Training Webinar below:


Watch the Dental4Windows Reports Training Webinar below:

Useful Links:

Enjoy the D4W Reports Training Webinar?  Never miss an important update or a new webinar announcement again by joining our Official Dental4Windows + Dental4Web Facebook Group.  Click here to join!

2022 National Centaur Symposium

Premier dental event of the year – Not to be missed! 

Join dental industry thought leaders for an insightful evening of discussion exploring key areas of business vital for the growth and success of modern dental practices.

Centaur Software, creators of Dental4Windows, in partnership with Prime Practice, Angus Pryor, Amazon Web Services, CommBank and Humm bring you the must-attend dental event of the year.

What you’ll gain from attending: 

  • 3 keys to achieving actual practice growth
  • How to make sense of, and gain real value from your practice numbers
  • Ensure your patient data security and defend your practice against ransomware attacks
  • Opportunities to streamline and enhance your end-to-end patient journey
  • Strategies to stay competitive in today’s dental landscape
  • How you can leverage technology to improve your business

Tickets are limited – book now!


Leading experts will deliver insights you can put into practice:

Angus Pryor - 3 Ways to Grow Your Dental Practice

Symposium Details

Seminar + networking event. Special guest speakers, prizes draws and special offers available for attendees. Seats are limited – Book now!

Time: 5:30PM – Registration | 6:00PM – Seminar start
What’s provided: A selection of wine, beer, soft drinks, tea, coffee and canapes
Recommended to attend: Dentists, practice owners and managers, enterprise business managers. Open to users of any practice management system.
Tickets: Single ticket $49, group ticket of 2 or more $29 each.
All ticket proceeds will go to the Starlight Children’s Foundation Australia.
CPD Points: Two CPD points will be credited for attending this event
Special offer for attendees: Attendees can claim 2 months FREE of their choice of the following subscriptions: eAppointments, eForms, D4W Marketing, xPlain Online, Waiting Room or Chairside. Terms apply.

When & where:
The 2022 National Centaur Symposium will be held at 8 premium venues in main cities around Australia. A must-attend event for all dental practices.

5.30PM – Tuesday 30th August 2022
Doltone House, Jones Bay Wharf
Level 3/26-32 Pirrama Rd, Pyrmont NSW 2009
5.30PM – Wednesday 31st August 2022
Rosehill Gardens
James Ruse Dr, Rosehill NSW 2142
5.30PM – Tuesday 6th September 2022
Arts Centre Melbourne
100 St Kilda Rd, Melbourne VIC 3004
5.30PM – Wednesday 7th September 2022
Greenfields Albert Park
Lakeside Dr, Albert Park VIC 3004
5.30PM – Tuesday 13th September 2022
HOTA, Home of the Arts
135 Bundall Rd, Surfers Paradise QLD 4217
5.30PM – Wednesday 14th September 2022
The Grove Rooftop
Level 32/480 Queen St, Brisbane City QLD 4000
5.30PM – Tuesday 20th September 2022
Fraser’s Kings Park
60 Fraser Ave, West Perth WA 6005
5.30PM – Wednesday 21st September 2022
National Wine Centre of Australia
Corner of Hackney Rd &, Botanic St, Adelaide SA 5000

Dental event of the year – not to be missed!
Seats are limited.

December 2021 eSupport Articles Update

Skip the queue with eSupport and keep up to date with the latest additions to eSupport articles in December 2021.

New Articles

New Video

Need help logging in?  Email customerservice@centaursoftware.com for assistance.

Want access to eSupport but on No Support?  Click here to find about the benefits of upgrading to a Support & Upgrades contract and get access to eSupport today.

Want to know about new eSupport articles as they go live?  Click here to join our Dental4Windows Facebook group and never miss an update again!

Windows 11 Update and Your Software – FAQ

On Tuesday, 5 October 2021, Microsoft released the latest member of its Windows family, Windows 11. At this time, we advise you to hold off on upgrading your practice computers that run Centaur products (Dental4Windows, Practice Studio, Mediasuite Digital Imaging and xPlain Patient Education) until we have tested our products with Windows 11. This will ensure that your Dental4Windows experience is smooth and unaffected on Windows 11 once you upgrade. 

At Centaur, we go through a rigorous testing process every time a new version of Windows is released. Our software testing team have been hard at work for the last few months to ensure that every function of each of our products is compatible with Windows 11. We will continue this process and let you know when we have certified our product range with Windows 11.  

Even if you use one of our Cloud products, we recommend that you wait until we have tested our locally installed software agents that communicate with the Cloud. 

Your computer is an environment that runs multiple applications that you may use every day. Some of these applications (e.g., X-ray Systems and Health Fund Claiming systems) are supplied and supported by other vendors. It is important that you check with each vendor before upgrading, even after Dental4Windows and our other products are certified. Microsoft will continue to support Windows 10 until at least 2025. 

We will keep you informed on the status of our testing process in the coming months. 

Windows 11 Update FAQ 

What is Centaur’s recommendation on upgrading? 

We are still conducting rigorous testing of Windows 11 compatibility with our product range.  We recommend that you wait with upgrading to Windows 11 until we have completed testing. By holding off, we can ensure the stability of your systems. Microsoft will continue to support Windows 10 until at least 2025. 

I have already updated to Windows 11. What should I do now? 

After installing the Windows 11 upgrade, there is a 10-day period where you can move back to Windows 10 while keeping the files and data you brought along with you. 

After the 10 days, you will need to back up your data and do a fresh installation to move back to Windows 10. 

Please get in touch with your IT professional for further advice. 

Which Centaur products will an upgrade to Windows 11 potentially affect? 

All Centaur products may be affected. We are testing our products’ compatibility with Windows 11 and recommend that users not upgrade until compatibility is assured. 

When does Centaur expect to complete the compatibility testing? 

The first few months of any operating system is challenging as Microsoft releases patch updates regularly. We, however, expect to complete our testing in early 2022. 

How will I know the testing is completed? 

We will send out new information and instructions when we have completed the compatibility testing. We will be updating this FAQ on an ongoing basis. 

Will my non-Centaur X-ray system work on Windows 11? 

Please get in touch with the X-ray software vendor for the compatibility details 

I use Hicaps or Tyro for my health fund claims. Will these systems work on Windows 11? 

Please get in touch with Hicaps or Tyro for the compatibility details 

I use Centaur Cloud products (D4Web, D4W Cloud, Mediasuite Online) at my practice. Will I be affected? 

If you use your computer for capturing X-rays, Scan documents or process health fund claims, your computer is affected because we have a local agent installed on the computer to communicate with the peripheral devices. This agent has not yet been certified compatible. 

I log in to Centaur Cloud products (D4Web, D4W Cloud, Mediasuite Online) from home. Can I upgrade my home computer? 

You can as long as the computer is not used for scanning documents into Centaur products. 

Where can I get more details on Windows 11? 

You can find Microsoft’s official information here. 

What are the system requirements for Windows 11? 

You can find the system requirements here. 

Dental4Windows Build 4965 New Features Webinar

We hope that you enjoy the Dental4Windows /Practice Studio New Features:  Build 4965 webinar with Ana Ogier.

Helpful Links:

Need help with logging into eSupport?  Email customerservice@centaursoftware.com for assistance.

Never miss an important update or a Dental4Windows New Features webinar again by joining our Official Dental4Windows Facebook Group.  Click here to join!

How to Leverage Online Bookings to Grow Your Practice

Dental4Windows online bookings service, eAppointments with the Patient Discovery network, has opened dental practices up to 1.6 million potential new patients.  Now with the addition of HealthEngine integration with eAppointments, new patient acquisition is set grow.

In July, dental practices who have activated Patient Discovery as part of their eAppointments service have seen a 250% increase in new patient online bookings compared to January of this year.

With over 1,000 dental practices using HealthEngine and thousands of patients booking their dental appointments on the platform each week, leading to an additional opportunity for practices to grow their business and maintain their existing patient book.

Here are some pro tips from Silke Goette, joint owner of Jindalee Family Dental practice, on making online bookings work for you.

How does it all work?

Patients needing a dental appointment can search for their preferred practice, a practice near them or for certain appointment times.  Patient Discovery partners and HealthEngine networks allow easy viewing of available appointments slots and times, which patients can easily book online with a click of their mouse.

Patients love having the option of a 24/7 booking convenience, which correlates nicely with practice growth

Silke says that when she joined, she knew patients would be busy during the day and would prefer to book their appointments online, and after hours at a time that suited them.

Using the D4W Integration

With the integration, practices can publish their available appointments straight to partner booking directories without any manual handling.

Practices control what times are available for publishing online through D4W and they are then made available online through all partner directories through eAppointments.

Silke says the best way to use online bookings depends on how you manage your books. “On Thursdays I only want to be open for certain procedures so I don’t publish appointments for that day. I manage the flow of my check ups and scale and cleans to the afternoon, keeping the more involved dental work to the mornings when my dentist is freshest.”

Integrating D4W with HealthEngine is a one on one call with an Implementation Manager. They’ll take you through setting up your profile, your appointment types and any other questions you have. Once you’re comfortable with the system, you can run with the processes that best suit your practice.

Pro tips

It’s no surprise practices that do well with online bookings are the ones consistently publishing all their booking availability.

Silke says the negative stigma around publishing too many appointments doesn’t exist from a patient’s point of view – they want to book when it best suits them. She stated this strategy is proving very effective as her practice is usually booked out a month in advance, just leaving openings for emergencies.

You’ll have access to our Customer Success team who will be on hand to suggest ways to optimise your profile for more bookings or review your performance reports and identify opportunities for you.

Silke likes to review her practice performance reports each month, including their spend and booking data to help calculate ROI and optimise the patient experience.

Our final pro tip is consistency. Committing to HealthEngine as a marketing channel and publishing regularly will help you achieve your goals. On average, dental practices on our platform receive 6 new patients per month.

Find out more

To find out more or to book a free demo, visit the HealthEngine for Practices website here.

How to Maximise Your Online Presence & Attract New Patients to your Practice Webinar

Join special guest hosts  Jake Howard and Renee Newton from HealthEngine, on 20 October for the How to Maximise Your Online Presence and Attract New Patients to Your Practice Webinar.

We’ll run you through the key steps to take your digital marketing to the next level. You’ll get access to key patient insights from the HealthEngine network – where millions of patients visit every month to book their healthcare appointments. Plus we’ll also run you through how the HealthEngine integration with Dental4Windows works.

Register Now

Dental4Web – Q&A with Dr Frank Papadopoulos

Dental4Windows is taking its biggest software leap in 27 years with the
release of Dental4Web. Dr Frank Papadopoulos answers our questions on
the web-based software and what it means for its users.

Dentistry appears to be headed in the same direction as a lot of other industries and developing web-based products – in your opinion why do you think that has been happening?

Dentistry has historically taken a longer time to adopt software in business. Most of the dental profession in the 1990’s was like cottage industry, small independent businesses of 1 or 2 dentists with a few thousand patients. So, “computerising” dentistry was a slow process and relatively expensive. The initial software adoption phase took place in the mid to late 1990’s and at that point, the public Internet and the Web was at its infancy.

Software was installed locally on the desktop’s early generation of PCs, mostly on the Windows OS platform.

Fast forward to 2020, and dentistry as a profession and business has evolved, as has the internet, computer hardware, and software capabilities.

As computerisation in dentistry showed its business value, it became almost a standard tool to help run a dental business. However, this comes at a cost of time and money. With the advancements today, Web based software offer advantages.

a. No more software updating headaches – businesses spend a ridiculous amount of time on necessary updates. That’s expensive.
b. More power, less money – Users want more automation, power and capabilities, this means more computing power, this necessitates local computer hardware to be replaced every 3-4 yrs. That’s expensive. With Web based software, the user works in an Internet Browser, and the computing power comes from a remote server, which cuts down on local hardware requirements.
c. Internet Flexibility – No need to be chained at work to do work. Work from anywhere there is internet.
d. Data Backup taken care of – A shocking number of business don’t do daily data backups and if they do, do not regularly verify that these backups can be restored in an emergency. Web systems usually take care of data backup.
e. Operating System (OS) Independent – Web based systems can generally operate on Windows, Mac OS, or Linux and Android, PCs or Tablets even. Not all features will be available 100% on every OS, and digital imaging hardware can be an issue as most have drivers only for Windows OS.
f. Faster development cycles – Generally web based coding languages like HTML, Javascript etc are easier to code for.
g. Improved security – Over 50% of businesses with computers neglect to run updates to their local PC OS, and these updates contain many security patches.

What difference will current users of Dental4Windows Desktop and Mediasuite Desktop see with the release of Dental4Web and Mediasuite Web?

Starting up dental4web will be via an internet browser like Firefox or Chrome etc. Once you log in, then you will see a fresh look and feel that will pleasantly surprise you.

You will quickly work out, that the layout, screens, workflows and behaviours are almost identical to each other. There is almost no re-training necessary!

What’s involved is migrating to a web-based practice management platform? Is there much downtime or impact upon a practice? 

It’s a straightforward process that we have refined over the last 4 years. There is preparation, internet speed/reliability evaluation, basics training and planning phases, our team will work with the customer step by step.

Once everyone is clear and comfortable, a GO LIVE date is set, and typically overnight, existing data is copied securely from the local PCs, to the cloud, in the Web Application, ready for use next morning.

As a fallback, the local PC data is still there, and one can revert. Very safe overall.

Are web-based products a good fit for all dental practices? Are there any implications for those that don’t adopt this new technology?

Success depends on a key factor, the internet quality and speed.

In dentistry today we are doing more digital photos, 2D and 3D x-ray imaging, Intraoral Scanning and in the quest for being “paper free”, there are many paper documents that are getting scanned in. All these digital items have a certain size and getting them stored in the “cloud” swiftly, is dependent on the business internet quality. Internet quality is the main hurdle.

So, web-based may not be for every clinic in every location in Australia, and that’s why we go to lengths to evaluate the clinic suitability for web-based software. We want the clinic to have a good experience.

Another matter is a personal preference of the dental clinic owner regarding their data and where it is. Some people do not like to distance themselves from their data and want to be in complete control and responsibility.

As for those that don’t adopt this new technology, I don’t see any issues for some years to come. It’s not a MUST have today. We will continue to develop and support our proven and reliable D4W Desktop and Mediasuite desktop for those that want and need it.

Are web-based products having any impact upon the patient experience?

Web-based products are opening the world of direct interactions between clinic and patients. Take for instance eAppointments (patient DIY online booking system) and eForms (patient DIY online forms). With D4W, these services were created some years ago and are web-based communicating with the D4W system, wherever it is, via the internet. Such systems will become more feature rich and give the patient more options to do self-service and to communicate with the clinic, improving the patient experience.

Find out more about Dental4Web – Click Here