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eSupport – 24/7 Support for the holidays
eSupport allows practices on a Support & Upgrade contract to access the support they need in their own time without the need of having to wait in a queue. Support is now only a click away 24 hours a day, 7 days a week.
Clients on a Support & Upgrades contract have immediate access to help when they need it most.
From eSupport you can:
- Submit a Support Contact Request
- Access Articles on how to use Dental4Windows/Practice Studio
- Watch Training Videos
- Register for Upcoming Webinars
- Find help with Upgrading your software
- Review the latest New Features
- Learn how you can get started with your new software or service
Articles and training videos are added regularly, so users always have access to the latest information about their practice management software.
Need help logging into eSupport? Email firstname.lastname@example.org
Holiday Service Desk Hours of Operation
Our Service Desk hours are will be different between 24/12/2020 – 08/01/2021 due to the Christmas and New Year period.
Please see below for a breakdown on when our services will be available. Please also note that due this period we have limited staff working and depending on demand we may defer any non-critical until 11/01/2021.
8 am – 5 pm
25/12/2020, 26/12/2020 & 28/12/2020 & 01/01/2021
29/12/2020 – 31/12/2020
9am – 5pm
04/01/2021 – 08/01/2021
9am – 7pm
What if I’m not on Support & Upgrades?
On a Support & Upgrade contract, you:
- Have access to the latest build of Dental4Windows/Practice Studio
- Have access to Australia’s #1 technical support team at no additional charge
- Have confidence that your software is compliant with Australian regulations
When your practice is on a Support & Upgrades contract, you have the peace of mind that by updating your software you are protecting your investment in Dental4Windows. If you’d like to find out more, please click the link below for more information.