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An online patient booking system for your practice
When people need to book an appointment of any kind, where do they go? The first choice is almost always the internet. Nearly everyone is comfortable with online features today, regardless of their age. Online booking portals are useful for everything from flights and holiday accomodations, to tables at restaurants. Banks, retail stores and many more businesses are accessible through the internet: Your dental practice should therefore provide this same experience and level of convenience.
People have come to expect booking and reservation processes to be simple and user-friendly. This has reached every corner of the retail and service industries, and dental practices are following suit. Your practice should make sure there is a convenient and self-explanatory way for patients to book appointments at any time, day or night, from their computers or smart devices such as smartphones.
With the rising popularity of online bookings in the dental space, there is a good chance that your competitors are using these systems. Unless you make a similar move, your practice may seem less convenient than similar dental practices, which could cause patients to book dental appointments elsewhere. An online patient booking experience is a way to make dealing with your practice as friction-free as possible.
In addition to acting as a hook to attract new patients, an online booking system can be important for maintaining a strong relationship with existing patients. The eAppointments solution allows you to connect your recalls and marketing campaigns with online booking links. Directing someone straight to the online patient booking system is far more efficient than asking them to place a phone call, increasing the chances they will schedule the appointment on the spot.
Seamless fit with your practice's workflows
Your online patient booking system shouldn’t just be convenient for your patients — it should also represent a usability upgrade for your reception staff. This is one area where eAppointments stands out from the rest of the online booking systems available to dental practices. The full integration between eAppointments and the Dental4Windows practice management software allows patients’ online portal to work seamlessly with the practice’s internal appointment book and schedule for each dentist and hygienist.
Updating your practice’s overall digital performance by adding both Dental4Windows and eAppointments can provide a huge boost to efficiency and effectiveness of your practice workflows. When new booking information is automatically stored in calendars, reception staff can spend far less time on managing the schedule and devote their hours to other value-adding administrative tasks. There is also far less risk of human error in data entry when all software tools connect to one another.
Using a modern practice management software solution in conjunction with appointment scheduling software is a way to future-proof your dental practice. Patients and employees alike are becoming used to the superior efficiencies available through digital portals, meaning the only way to meet and exceed their expectations in the years ahead will involve fully embracing technology. Too many manual workflows or scheduling systems based on paper record-keeping could slow down your business or introduce complexity into the relationship with patients.
The unique feature set of eAppointments is designed to suit practices’ present and future management needs. These capabilities, which go beyond the capacity of competing online booking software, include the following: